Subscription issues for iOS

Q: I switched to a yearly subscription but still can’t switch off LIVE4 logo and signature line in my streams. Why? What should I do?

How does it usually happen?

  1. A user subscribes for 1-month or 3-months subscription and free trial begins.

  2. A user changes subscription to ‘Yearly’ in phone settings still being on a free trial.

Why it happens?

At the moment, LIVE4 app is not able to monitor and recognize subscription changes made outside of the app when user is on a free trial. We are working to resolve the issue.


What can I do now?

The only thing we can currently suggest, is wait until the end of your trial period. Once, the first Yearly subscription payment will come through, you will be able to use our PRO features (logo + signature line switch-off).

We continuously work on app stability improvement and try our best to ensure all the important moments of your streaming to get recorded and delivered to your viewers. If you have questions, concerns or ideas how to make LIVE4 better, do not hesitate to contact us at or join the discussion at our facebook community page.

Read more about Top 9 LIVE4 New Year’s resolutions for 2019 or How to livestream with GoPro via LIVE4 2.0 on our blog.